e-Desk

Efficiency, resource optimization and productivity. These mantras are critical to any organization.

e-Desk is a powerful software package which can dramatically reduce response times and increase productivity. It is easy to use and quick to deploy. And, it is affordable!

The spurt in the number of IT users requires IT departments to deliver more with fewer resources. It is essential for the IT staff to support users quickly and efficiently. e-Desk's powerful features helps IT staff to track user complaints and issues, improve response time and provide higher levels of support more efficiently. Moreover, innovative features encourage users to use e-Desk.

Features:

• Powerful tool to receive and assign complaints
• Complete Solution: Tracks complaints, actions and resolution
• User friendly: Rich and intuitive user - interface minimizes training requirements
• Point System: Innovative "Points" system to encourage users to migrate from a manual to an automated system
• Complaints through SMS: any user complaint can be received as an SMS by the IT staff thereby improving response time
• Report Generation: Wide range of automatically generated comprehensive reports to help in decision making and optimizing resources
• Rating System: Comprehensive feedback and rating system from users
• Appraisal tool: Reports can be used for IT staff appraisals
• Browser based: No client software is required as the software is browser based
• Customizable: e-Desk can be customised easily
• Modular design: doesn't lock up capital while giving organisations the freedom to add as the requirements grow
• Lifetime licence: affordable with a very low total cost of ownership (TCO)
• Participatory features: User Forums to encourage IT users to participate in problem solving and for reducing load on IT staff
• Backup: Database back up functionality
• Export: Export CSV functionality

e-Desk Base Module:

• System complaints
• User Points System
• Admin Reports
• Rating System
• FAQ's section

e-Desk SMS Module:

Comprises the software for triggering SMS (Please note that this requires additional hardware and services from telecommunications operator.

e-Desk Suggestions Module:

• Suggestions posting
• Suggestion rating
• Comment on suggestions
• Moderation of suggestions to check abuse content
• Different categorized suggestion sections